Questions, answered
Don't see what you're looking for? Email support@taperevive.com.
What kinds of tapes can you convert?▾
VHS, VHS-C (with adapter), S-VHS. We don't currently handle Betamax, Hi8, MiniDV, or audio cassettes — but we're considering adding them. Email support@taperevive.com if you have a tape type you need.
What if my tape is moldy or damaged?▾
Send it anyway. We do a free intake inspection — if it's recoverable we'll proceed and convert it. If it isn't, you get a full refund for that tape. Mold and degraded magnetic media are sometimes salvageable with cleaning passes.
How long does it take?▾
From the day we receive your tapes: 7-10 business days standard turnaround, 3 business days with the rush option. Long tapes (3-hour mode) and Premium tier take slightly longer because of the manual review.
How private are my videos?▾
Very. Each customer has an isolated cloud library protected by Row Level Security at the database level — meaning even if another customer somehow guessed your video's URL, they couldn't access it. Streaming uses time-limited signed URLs.
Can my family see the videos?▾
Yes — from your dashboard, you can generate a shareable expiring link to send to a family member. You stay in control: revoke access anytime.
Do I get the originals back?▾
Yes, by default (we charge a flat $8 for return shipping). Or you can opt to have us recycle them through a certified R2 e-waste partner — we'll send you a disposal certificate. Some customers prefer this since VHS contains hazardous materials.
What format are the videos delivered in?▾
Standard MP4 (H.264, AAC audio) — plays on any phone, computer, or smart TV. We can also provide ProRes or MKV on request for archival purposes (no additional charge).
What if a tape gets lost in shipping?▾
Round-trip shipping is tracked and insured up to $200/box through UPS. If a box is lost in transit, the shipping carrier reimburses up to that amount. We strongly recommend against shipping anything single-tape valuable; consolidate into one box.
How is the monthly subscription different from paying per tape?▾
The monthly plans bundle tape credits (Starter: 2/mo, Family: 5/mo) at a per-tape discount, plus permanent cloud archive access. The standalone Cloud Archive ($5/mo) is for keeping videos accessible after a one-time conversion — without it, we email you a download link and remove the files after 90 days.
Can I cancel my subscription?▾
Yes, anytime, no fees. You can manage your subscription from your dashboard via Stripe's billing portal. After cancellation we send you one final download link to your full library so you have a permanent local copy.
Where are you located?▾
We operate out of [city]. All work is done in-house by Ahmed Sherif, the founder — your tapes are never sent overseas or outsourced to a third party.
Do you offer corporate / estate volume pricing?▾
Yes. For estates, attorneys, and orders over 50 tapes, email support@taperevive.com for custom quotes and white-glove pickup options.